Privacy Policy
Last updated: 11 July 2026
Introduction
Hotel LYRO ("we", "us", "our") is committed to protecting the privacy of guests, website visitors and enquirers. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the choices you have regarding your information.
Information We Collect
We may collect the following categories of information when you use this website, make a reservation, or contact the hotel:
- Contact details such as name, email address, mobile number and postal address.
- Reservation details such as check-in and check-out dates, room preferences, number of guests and special requests.
- Corporate details such as company name and billing information, where applicable.
- Communication records, including messages submitted through our enquiry, reservation, corporate booking and event forms.
- Technical information such as browser type, device type and general usage data collected through standard website analytics.
How We Use Your Information
Personal information collected through this website is used to:
- Process and confirm room reservations, corporate bookings, event enquiries and restaurant reservations.
- Respond to enquiries submitted through our contact, reservation and enquiry forms.
- Communicate booking confirmations, updates or changes relevant to your stay.
- Improve our website, services and guest experience.
- Comply with legal, regulatory and accounting requirements.
How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure or destruction. Access to guest information is limited to authorised personnel who require it to perform their duties.
Sharing of Information
We do not sell or rent personal information to third parties. Information may be shared with trusted service providers (such as payment processors, email delivery services or booking-engine partners) strictly for the purpose of fulfilling your reservation or enquiry, or where required by law.
Cookies
This website may use cookies and similar technologies to support core functionality and understand how visitors use our website. You can control cookie preferences through your browser settings.
Your Rights
You may request access to, correction of, or deletion of your personal information held by Hotel LYRO by contacting us using the details below, subject to applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
Contact Us
For questions about this Privacy Policy or how your information is handled, please contact us at gm@hotellyro.com or through our Contact page.
